ORDERING, PROCESSING, SHIPPING AND DELIVERY
Orders placed on weekdays (Monday to Friday 12:30 pm) are processed and shipped within 24 hours. No orders are processed, shipped or delivered on weekends and public holidays unless this has been arranged in writing.
Once your order has been processed you will receive an email containing your tracking number and the following delivery times should apply:
North Island up to 2 working days
South Island up to 3 working days
Rural please allow for an extra 2-3 working days to the above
Shipping within New Zealand is free, but we do charge a $6.00 surcharge for rural delivery.
Yes, we have a cosy little shop located at 42 Bell Road, Papamoa, Te Puke, Road 7. You are welcome to come in and have a browse. You can place an order in-store and we will pack it straight away or you can order and pay online and collect. Our opening hours are weekdays from 9am to 2pm.
Yes, you are more than welcome to pick up your order. When placing your order online, just remember to check the pick up in store box.
No, we only deliver to physical addresses. Please ensure that the correct suburb and postal code is provided.
Once your order has been processed you will receive an email containing your tracking number.
It’s easy, log into your account. Below account details you will see your shipping address. Click on the view addresses link, edit and update. Alternatively, you can send us an email with your request.
Orders are automatically dispatched to the address provided at checkout, please ensure the correct shipping address is supplied. Once your order has been dispatched, we cannot change the shipping address. It may be possible for the courier company to redirect your order. Please contact the courier company directly to discuss your options. You can send an email to firstname.lastname@example.org or phone 07-571 5600.
We do not ship orders internationally. If you are based overseas, you are welcome to have an order shipped to a local address. Please note we do not complete any additional paperwork if required by forwarders or customs.
We take such matters very seriously and will investigate individual cases thoroughly.
Item damaged in transit - A new product will be shipped within two working days and a prepaid label emailed to return the damaged item.
Lost Item: We will do our best to locate the item but if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
Incorrect item: A new product will be shipped within two working days and a prepaid label emailed to return the incorrect item to us.
REFUNDS, RETURNS, EXCHANGES AND CANCELLATIONS
If you’re looking to return or exchange your order for whatever reason, we're here to help! You can return your product for store credit, a replacement product, or a refund to the original payment method.
We do allow returns and exchanges within 30days of delivery for change of mind, incorrect items ordered and incorrect items shipped. Items must be returned in their unopened original packaging. Once we have inspected the returned items, we will process a refund or send a replacement with the same value. We do not provide prepaid shipping labels for returns and exchanges unless the item has been damaged or the incorrect item has been sent.
42 Bell Road,
Te Puke, Rd7
Please send an email to email@example.com describing the damages and a few photos. Items damaged in transit will be replaced and a prepaid shipping label will be provided to return the damaged items.
Our returns team works as quickly as possible to process all refunds, exchanges and replacements.
Replacements: Once we've been notified, a pre-paid label will be issued via email for the unopened product in its original packaging to be returned to us. Once confirmation of this email is received, the replacement will be shipped.
Refunds: Please allow 1 to 2 days once the returned package has been delivered to us . Once your refund is processed, you will receive a confirmation email. Refunds will be issued to your original method of payment. Please note that it may take a few working days for the refund to show on your bank statement.
Exchanges: We do allow exchanges within 10days of delivery for change of mind or incorrect items ordered. Items must be returned in their unopened original packaging. Once we have inspected the returned items, we will send a replacement with the same value. We do not provide prepaid shipping labels for exchanges unless the item has been damaged or the incorrect item has been sent.
42 Bell Road,
Te Puke, Rd7
CREATING & ACCESSING YOUR ACCOUNT
We upgraded to a new system in October 2019. Unfortunately, we couldn’t transfer current customer accounts. Therefor a new account must be created.
The instructions to activate your account will be sent to your email once you have created your account. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us at firstname.lastname@example.org
Payment can be made by, Credit Card, Bank Deposit and interest free payments from Afterpay, Polipay, Oxipay and Laybuy or in store.
Nutratech Ltd currently does not allow backorders via our e-commerce system. Please feel free to contact us for more information on a specific product if not in stock.